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Premium Member
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1,126 Posts
Discussion Starter #1
Ladies and Gentlemen,
I hope this is the right thread to place this. I went to the dealer and had new tires put on. I clearly told them 110/90 and 170/80 front and back ...several times. Those were my wishes. I get the bike back and it has oem tires. At no time did anyone tell me I was getting other than my wishes. I tell the sales guy and he says, "sorry for the miscommunication but i wouldn't put them on the bike because its taxing on the engine ..also its almost all the state law will allow." Does this sound like a crock of bs? I am soooo mad. I complained with the BBB and the dealer website. I will never go there again. How do they believe that people will purchase goods and services with sales practice like that? Also, the sales guy lied and said that they don't make metzler 170/80's right to my face! I told him i was just online before i came and cycle gear had them. Incredible.
 

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Registered
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737 Posts
The tire law thingy is bunk, unless you order steel studded snow tires, which are against the law in Texas. Regardless of taxing the engine you did not get the product and service you ordered and payed for. Customer is always right. They even admit the mistake.

What you haven't told us is what is on the work order, that sheet that you must sign to authorize them to touch the bike. If it has your specifications, then you shouldn't have a problem resolving it. (BBB, Dealer GM, Kawasaki District Service Manager). I would also file with the State Attorney General since they appear to be forcing customer sales based on made up laws.
 

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Headbanger/Popes of Hell
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6,698 Posts
what a load of BS! what does he care if "it would be "taxing" the engine? and what the does he mean by "its almost all the state law will allow"? if they were going to do anything other than what you had asked, then they should have told you BEFORE they did any thing to your bike! I would have told them to but the old tires back on and that I was going to take my bike and busness elsewhere!

as for Metzeler not making them.....then why does Motorcycle Superstore have them in stock! nothing but lies!
 

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Columbus, Ohio
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523 Posts
Like cglennon said...get the work order.
Complaining to BBB won't do anything...they only police ther own members, and even then they have no real authority. If the work order backs you up, tell them they had better make it good for free and not keep your bike more than a day, or you will go to the State Attorney General, the LOCAL bike groups, and maybe even write something in the newspaper. And definitely tell their competition. Put that man's name on the street. If sales licenses are required in Ft Worth, and he has one, he may have violated the terms of the license, and can face legal sanctions against that license. If he has no sales license and is required to have one, the employer faces sanctions.

If the work order doesn't support your version of events, consider it a lesson learned.
 

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Senior Member
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2,506 Posts
Do you really want the oversize tires or not. I know it would take me a few years to burn the miles off a new set before needing to change them again. I would go back and demand they make it right.
 

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Super Moderator
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11,832 Posts
Alot of "salesmen" don't know dik about bikes. If you asked for a specific tire you should have gotten it. All the crap they said is bull , and you need to go back there, make them order the right sized tires you asked for (guessing they did not have them in stock) and tell them they can switch the tires out when they come in. You should not have to pay for this.

As mentioned, if you have anything in writing to support your end here you have more then enough to make them fix the problem. If the work order just says "install new tires" you still have some rights as you never agreed to the tires they installed. You really should not have even accepted the bike until they fixed it.

We will of course still want the name of the dealer for future use...regardless of what they thought or what was written down, they are still screwing you.


KM
 

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Linkmeister Supreme
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7,960 Posts
X2 to Chris and ruger. What is written on the work order? If it has your specifications written on it, I would raise Hell over not following my wishes. I would have done just as ruger suggested, and told them to put the old tires back on when I went to pick up the bike. Then when I had the bike back in my possesion, I would tell them I was going to tell every biker I met, what kind of service their shop provided!

As for overtaxing your bike, it`s none of his business, and why should he care anyway. If the bike gives up the ghost, you are just one more porential customer to buy a new bike from him, aren`t you? I suspect the reason he told you Metzler doesn`t make the oversize tires you wanted was because they didn`t have any in stock, and he wanted to make the sale with what they had.

If they don`t want to sell what you want, then they should tell you so up front. The more I think about this the hotter I get, and it isn`t even my bike!! I think now, that you should have told them you wanted the old tires returned to the bike right then, even if it was closing time, and they had to pay a tech overtime to do it. The customer is ALWAYS right! It is your bike, your choice and your money.

I have had more than one store meet my demands at the counter when I felt they were treating me unfairly, or the merchandise was not what I expected. If the sales person won`t or can`t resolve your problem, ask for a dept. manager or store manager. You need someone who has authority to make decisions.
 

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Premium Member
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1,126 Posts
Discussion Starter #10
honda kawasaki west
do you have any alternative places i could go if i ever need more work done? I appreciate it. thanks
 

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Premium Member
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Discussion Starter #11
thanks a lot! I appreciate it. Sometimes i think i am the only one that understands that the customer is what we are all here for in some way!
 

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Discussion Starter #12
I was sooo mad...and i needed the tires ...the rear tire had a razor cut from the previous owner...i wanted to ride...they new they had me by the balls. Wow. I do have new Metzlers but not the ones i wanted. I am not sure how much that short changes me...it was the principle of the thing really. I know the handling probably wont be much different with 150's and 100's.
 

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Premium Member
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1,126 Posts
Discussion Starter #13
Thanks KM. I signed the intial work paper allowing them to do the work. I didn't realize it until i paid for it and looked down at the paperwork. then went outside to verify. Sure enough ..they had put what they wanted on the bike. Also, one of the guys told me they didnt have the 110 plus if i got it...that it would expand in the heat and rub the fender. I am probably screwed because i accepted the bike and paid for it. the final work order has oem tires. They surely covered there tracks. The dealership is Honda Kawasaki West Fort Worth. I am thinking about putting an ad in the local paper..do you think this is worth it or should i just let it go and consider it a lesson learned?
 

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Headbanger/Popes of Hell
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6,698 Posts
as for the handling...yes, there is a differance!

as for the 110 front tire heating up and rubbing the fender....just more BS!!!!!

the truth is they didn't have the size tires you wanted and just lied their way though a sale. just to make the sale!

I say do what ever you can to get what you want!!

do you have a email address of the a-hole(s) that did this? if so, then maybe if all of us here on VN750.com were to send them a email about this it might help?
 

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Premium Member
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1,126 Posts
Discussion Starter #15
I totally appreciate the support. I don't have his email address but there were at least two employees involved with screwing me. I placed an ad in the Fort Worth Telegram that covers several counties. I stated to not do business with these people and to call me if they want to know. I will just have to ride my ass off and work those tires so that i can buy another pair of the right size! How much of a difference is it(the tire size) in handling? a lot? I would pay for another install but now i am stuck with these brand new oem tires....there is an independent motorcycle repair place that would install what i ask and i can get new metzlers from cyclegear for approx 275 or so.
 

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Columbus, Ohio
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523 Posts

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Premium Member
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Discussion Starter #17
You guys/gals are awesome. I appreciate your brotherhood and ability to fight for whats right. If you all can go to www.hondakawasakiwest.com to email your feelings about what went down/how i was treated(if you believe my statements which are totally true), and testify that Metzler makes 170/80s rear tire for Vulcans and that the 110 front tire doesn't "heat up and expand ..rubbing the front fender" that would be great. I have also filed a complaint with supporting documents to the Attorney General Office of Texas. If anything, at least I didn't get screwed without a fight. Keep the rubber down brothers and sisters.
 

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Search Goddess
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2,002 Posts
The ONLY time the 110 front tire will rub against the fender is..
If you have a Kawasaki Tour pack fender on. If your fender is stock, the 110 is no problem and will even make your speedo more accurate.

As for what the Texas law will allow.. Really now? And just what law is that? I couldn't find anything on the books. The closest thing I know of anywhere might pertain to running oversized tires (on trucks etc.) that extend past the wheel wells (not possible on our bikes !)

I think the dealer was falling back on the "If you can't dazzle them with brillance, baffle them with bullsh*t." defense for not doing the work you asked for
 

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Premium Member
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4,749 Posts
Here's what I sent them:

I recently learned that your dealership did not install the tires a customer requested for his motorcycle. Instead, your sales people misled him and did not reveal that they were going to install different sized tires. That's no way to get repeat customers or garner recommendations for your business. You may learn from this experience, but it has already cost you several customers.

A shop with integrity would have made every effort to correct this situation.
 
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