Hey guys, Matthew Wellington recently posted in frustration about the lack of availability on the rubber engine dampers that commonly fail / need replacement on our VN750's. I confirmed with Partzilla there was indeed a national backorder on damper 92075-1747. At the time of the call, all they could tell me was there was no ETA for future fulfillment and that the part was still active and not discontinued (marked obsolete) in the Kawasaki parts catalog. Given how common it is for the dampers to fail and need replaced I was uncomfortable having so little information and uncertainty regarding this critical part. So I took it upon myself to contact Kawasaki directly on behalf of us all to get answers. Here's what I was told...
The damper is still active in Kawasaki's parts system but given the age of our bikes, as of now Kawasaki ONLY fulfills orders for the dampers on a "as requested" basis. As of right now, 20 of the 92075-1747 dampers will be shipped from Kawasaki to partnered Kawasaki parts dealers and dealerships on September 9th to fulfill backorders
. The order for these 20 dampers was processed June 7th. So it "appears" there is roughly a two month wait (backorder) time to get dampers from your dealer / internet parts vendor (Partzilla, Ron Ayers, etc). The customer service agent at Kawasaki agreed with my deduction (2 month lag time to fulfill) but cautioned I (we) should not take this to be set in stone.
I explained to her (Cathy) that the dampers on the VN750 is arguably (vs stator) the single highest reason to pull the engine out of the frame for internal engine service. I stressed there is no aftermarket provider of these dampers and urged for greater quantities of the dampers to be produced. I asked to speak with the person or department responsible for decision making regarding part ordering / fulfillment at Kawasaki to explain and make a case (on behalf of us all as a community) for increased damper production. Cathy told me she did not have the authority to directly put me in direct contact. She did however, take my email address and phone number saying she would contact them on my behalf asking them to contact me directly about the damper's. Cathy additionally noted that authorized dealers and part vendors have the ability to speak with the department in charge of ordering parts to make a case / argument to increase supply.
What you should take away from this is....
1) Should you need dampers (and Ebay does not have any or enough to make a full set (6) for sale), order them from your dealer / parts vendor and be prepared to wait months for them to show up at your doorstep.
2) The dampers are being made available for sale based on backorders ONLY at this point. Dont make the mistake of waiting for them to show up in dealer / parts vendor stock!
3) If you have not already replaced your engine dampers or have high miles on the set you previously changed out, would be wise to order a full set of dampers now so that you are not forced to garage your VN750 and wait months for replacement dampers when yours fail. For quick reference, a full set of replacement engine dampers consists of....
4x - 92075-1747
2x - 92075-1748
See thtanner's "How To" thread for a complete list of "other" parts you will need additionally to change out the dampers (link below)
If / when I get a response from the decision makers in the parts fulfillment department at Kawasaki I will promptly share what they had to say.