Thanks!! My experience was just that...mention the Kaw and they cross their arms at the Harley parts counter.
I the Chicagoland area, that is a mixed bag reaction. Some HD dealerships are really cool and some are total HD sheeple.
I've found that Woodstock and McHenry HD are usually pretty cool at the parts counter. They can be a little sticky but for the most part want to service the customer. Now don't try to bring back anything that has been modified as they get touchy, or so I've heard.
City Limits (former Suburban HD) Harley and Wildfire are total tools. Wildfire is one of the worst HD dealerships and they brought that attitude to the City Limits when they purchased it. Suburban was not much better but the Wildfire crew brought useless to a whole new level.
Lake Shore HD is pretty good people. But I'm in tight with their GM as he was a VROCer back in the beginning (before he totally got screwed by the mechanical staff at the old Banzai).
Chicago HD is also pretty good in the parts department. I've got connections there so nobody messes with me there.
Zylistra in St Charles are pretty much scumbag douchbags on a level next to no one. Back in the day when they were Fishers, they were great but now they are just another superstore with HD sheeple at the helm. Too bad...
Uke's in Wisconson is pretty good and a fun place to go to. Their parts people are pretty good.
There are others that I cannot remember at the moment. Most of these shops know me and know that I have a big mouth
so they usually don't give me grief. They know that if they piss me off, I will talk and talk to people who are potential customers. Woodfield Motorsports (Kaw & Yam) was on a negative web page I kept for almost 10 years which cost them some serious business. Their businesses practices still have not improved much, but I grew tired of the negative list and the occasional legal threats that it generated.
I've generally found that with HD shops that if you are honest and real, most will treat you right. Especially now when the sales of luxury items is down, they want every dollar they can get. Even if that dollar smells like yen