Called Scootworks this morning, and this is what apparently happened. First, they dont know how the pulley got put in my order: pure human error, they called it. I call it pure idiocy, but whatever. Second, they dont even have my backrest in stock: when I placed my order they had to make an order to ProTac to get one. I told the woman that I needed that thing Tomorrow, as I am leaving on a long trip Tomorrow. If I had known that they didnt have it in stock, I'd not have ordered it from them since I was pressed for time. She said there's nothing they can do since they wont have the backrest arrive at their place until Wednesday. She also didnt bother to tell me when it would arrive at my home. Not that it matters: by the time the package does
arrive I'll be in Gulfport. So, Im SOL on the backrest. Ended up just buying one of those insulated soft-bag cooler things from the camping section in Wal-Mart this morning and tying it to the bike. With some towels stuffed in the front pocket for padding it'll work, but is certainly not what I wanted for a 1200-mile round trip.
Only real plus is that they're going to mail me the return shipping label for the pulley today, meaning I wont have to pay to send it back to them. But again, I'm leaving tomorrow (before the mail comes) so I wont get the label on their package until I get back next week.
Overall impression of Scootworks: Dont bother unless you live in North Carolina and can go to their retail store. The impresion I got when talking to them is that they care more for their retail service than their web service. Indeed, the first time I called them this morning (10:30 EST) no one even picked up the phone. Had to call back again 10 minutes later just to get an answer. Aggrivating. The people seem reasonable, but not incredibly enthusiastic about fixing their mistakes quickly. You should never, EVER tell a customer "there's nothing we can do." At least throw out some options, make the customer feel taken care of. I asked her if they'd overnight the backrest to me once it came in since my order was shipped incomplete: she tells me she wont know till it gets there. WTF? Surely she could say Yes or No right there on the phone, right? Granted it wouldnt do me any good to have it overnighted, but it was to test how they take care of fixing mistakes more than getting my part. Moving on, you cant be sure what you order will even be in stock because they dont list it on their website, even when you go to order. I know several online places, like Criuser Customizing and Dennis Kirk, tell you on the Checkout page whether or not an item is in stock, discontinued or on backorder. Scootworks doesnt. Finally, you cant choose what kind of shipping you want (which puts you at their mercy if you need something in a hurry). Granted, it's a flat rate on any order under $200 and free shipping if over $200, but I'd rather still have options on shipping.
Im not impressed with Scootworks, and will not be buying from them again.