Re: Help with Tour Master Cruiser II bags
I got the same bags, and had the same issue. Forget about contacting the company - there are no addresses/phone #s to contact.
After sometime I was able to figure it out.
Do you have saddle bag protector bars on your bike? If not, you will need to get them to use the straps.
In the bag there are two straps for each bag. These straps "plug in" to those buckles on the ends of each bag.
Hoop these straps through the saddlebag bars.
Create a crisscross with the straps making sure one strap GOES THROUGH the other and into the respective buckles.
This will insure the straps dont sag to the bottom of the bar thus...doing nothing, but, will keep the bags taught to the bike.
Let me know if you have any issue, I will take some pics and send them to you if you can't figure it out.