Subscription Notification Problem - Page 2 - Kawasaki Vulcan 750 Forum : Kawasaki VN750 Forums
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post #11 of 30 (permalink) Old 11-16-2015, 09:44 AM
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Sent you a response. I got an instant email notification of the PM, I've just never seen anything for thread subscriptions.

1986 VN750 27k miles
1999 EN500 32k
1983 GL650i in pieces. Someday it will ride again.
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post #12 of 30 (permalink) Old 11-16-2015, 01:50 PM
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Quote:
Originally Posted by calebj View Post
Sent you a response. I got an instant email notification of the PM, I've just never seen anything for thread subscriptions.
Have you tried adding [email protected] to your safe email list? Those emails regarding thread subscriptions may be slipping into the junk mail. I looked at your settings in the backend and it looks like you should be getting them.

~Sheena
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post #13 of 30 (permalink) Old 11-16-2015, 02:21 PM
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[email protected] matched for two messages: The original 'Welcome to Kawasaki 750 Forum' message on the day I signed up, and the notification of the PM you sent earlier. Nothing else in inbox, junk, trash, etc. For what it's worth, I do have quite a few @vsobr.com messages from another forum that have come through just fine and are delivered directly to the inbox.

If they're being blocked, it must be happening long before the point of delivery. I went ahead and added the address to contacts, but I don't think it will accomplish anything at this point. If helpful, I can try using another non-gmail address just to see if the behavior changes.

1986 VN750 27k miles
1999 EN500 32k
1983 GL650i in pieces. Someday it will ride again.
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post #14 of 30 (permalink) Old 11-17-2015, 08:32 AM
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Just to confirm - other users are getting notifications by email to threads they've subscribed to?

1986 VN750 27k miles
1999 EN500 32k
1983 GL650i in pieces. Someday it will ride again.
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post #15 of 30 (permalink) Old 11-17-2015, 10:01 AM
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We're not receiving any other reports of this happening, so for now we can assume that it has either something to do with your email, or your account settings on our end. Go ahead and try changing your email to an alternate and see if it makes a difference. If it fixes that will tell us a lot of where to look for a problem.

And since if we may end sending this to our tech team, please try clearing your cookies and cache. They will ask

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post #16 of 30 (permalink) Old 11-17-2015, 10:06 AM
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What do cookies and cache have to do with message delivery? And which device would you like them cleared on? Work laptop, home laptop, cell phone, tablet, etc? This is not an endpoint device issue.

Last edited by calebj; 11-17-2015 at 10:55 AM.
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post #17 of 30 (permalink) Old 11-17-2015, 10:44 AM
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I've created a second account for testing purposes, tied to a Yahoo email address. Exact same behavior as the gmail based account. Email notification for PM's works just fine. Nothing is received for thread notifications. It's not going to inbox, junk, deleted, or anywhere else.

Can you ask your tech team to check outbound email logs to confirm the messages are being sent? Shouldn't be difficult to verify.

1986 VN750 27k miles
1999 EN500 32k
1983 GL650i in pieces. Someday it will ride again.
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post #18 of 30 (permalink) Old 11-17-2015, 02:09 PM
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Ok I'll pass this along to tech. I'll post once we have a fix.

Kevin
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post #19 of 30 (permalink) Old 11-19-2015, 12:27 PM
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Test bump.

Don't think I've ever seen a notification either.


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__________________________________________________ ____________
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post #20 of 30 (permalink) Old 11-19-2015, 02:08 PM
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Don't either.sorry Calebj for not answering your pm,but guess what,my pm box is full

ONE RATS ASS GIVEN PER POST
Support your local FREEBIRDS MC
1986/5 Vn700/750 Frankenfook cross eyed bitch "Mellisa Fayhe"
I am a BIKER and i'm proud.FREEBIRDS MC CENTRAL NY

lowered with progessive 412 10" shocks
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BRING BACK WOLFIE."Peace and Carrots"RIP
"And I'm free...as a bird"John Lennon Free as a Bird
"I only carry when I have my pants on"Joe Robinson RIP aka Old Dog
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